Terms and Conditions

Welcome to VHost!

Below are the terms and conditions. Please read them carefully, and do not hesitate to contact us via (+971) 2 632 7566 for any questions, clarifications and complaints about these web hosting terms and our services.

About Us

We operate the website www.vhost.ae. We are a company registered in the United Arab Emirates with a registered office address of 12 Al Hamlah Street, Al Sa'adah Zone 1, Abu Dhabi, United Arab Emirates.

Definitions and Interpretations

  • Agreement - It is the agreement between the company and the customer incorporating these Web Hosting Terms and the Registration Form and any amendments to it from time to time;
  • Business Day - means any week day, other than a bank or public holiday in United Arab Emirates;
  • Business Hours - means between 09:00 and 17:30 on a Business Day;
  • Charges - means the amounts payable by the Customer to the Company under or in relation to the Agreement (as set out on the Registration Form);
  • Confidential Information - Any information supplied (whether supplied in writing, orally or otherwise) by one party to the other party marked as "confidential", described as "confidential" or reasonably understood to be confidentil, these are the information provided in the documents listed on the Registration Form;
  • Customer - The customer for services under the agreement specified in the relevant Registration Form;
  • Effective Date - the date when the Agreement comes into force
  • Hosted Materials - means all websites, web applications, software, information, data, databases and other works and materials stored, transmitted, published or processed using the Services;
  • Intellectual Property Rights - means all intellectual property rights wherever in the world, whether registered or unregistered, including any application or right of application for such rights (and the "intellectual property rights" referred to above include copyright and related rights, moral rights, database rights, confidential information, trade secrets, know-how, business names, trade names, domain names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs)
  • Registration Form - means the form on the Company's website enabling users to sign up as Customers;
  • Resources - means the resources specified on the Registration Form;
  • Services - means the services provided under the Agreement, which may include shared hosting, dedicated hosting, email services, domain name services and/or SSL services, as specified on the Registration Form;
  • Year - means a period of 365 days (or 366 days if there is a 29 February during the relevant period) starting on the Effective Date or on any anniversary of the Effective Date.

The Agreement

  • The applicant must complete and submit the Registration Form in order to become a customer.
  • The applicant must identify and correct any input errors during the order process before submitting the Registration Form by clicking the back button in their browsers.
  • The Agreement will come into force if and when VHost sends to the customer an acceptance email, following the submission of a completed Registration Form by the Customer.
  • This Agreement will continue in force indefinitely.
  • Resellers of our services are responsible for ensuring that their customers also follow the terms and conditions and do not abuse our services.

Implementation and Transition

  • The Company will make available the Services on or before the Start Date.
  • At the request of the Customer, VHost will: where the Company holds any Customer website(s) on its development servers, transfer such website(s) from its development servers; or use reasonable endeavours to assist with the transition of any Customer website(s) from any third party host.

Shared Hosting

  • This applies where VHost agrees to make available to the Customer a shared hosting.
  • VHost will make available to the Customer hosting capacity on a shared server meeting the specification set out on the website.
  • VHost will make available to the Customer the ability to access, update or amend the Hosted Materials by FTP or similar means.
  • For the avoidance of doubt, the Customer will not have administration rights in relation to any shared server, and VHost may refuse any request to change the configuration of a shared server at its sole discretion.
  • Charges payable in respect of shared hosting will be as specified on the Registration Form or as agreed between VHost and the Customer.

Reseller Hosting

  • This applies where VHost agrees to make available to the Customer a reseller hosting.
  • Access to your customers’ account. We may, in our sole discretion, grant you access to your customers’ account if you have your customer’s consent to manage their products, services, payment methods or other related items (“Account Details”). Additionally, we may, in our sole discretion, require that you provide evidence of such customer consent.
  • You agree that you will exercise a reasonable level of care and discretion to prevent and restrain the use, disclosure, or reproduction of our Confidential Information.

Email Hosting

  • This applies where the Company agrees to provide to the Customer email transmission, storage and/or management services.
  • The Company will upon request provide POP3/IMAP and webmail email services to the Customer.
  • If the Customer or a mailbox exceeds the relevant storage limit set out on the website, the Company may delete stored emails to bring the Customer or mailbox within the storage limit.

Domain Registration

  • Charges in respect of domain name registrations are non-refundable.
  • Domain name registrations will be subject to periodic renewal fees and transfer fees as stated on the VHost Hosting website from time to time.
  • The Customer undertakes to keep the information required for the purposes of a domain name registration up-to-date (which changes may be subject to additional Charges).
  • VHost may reject in its sole discretion any request to register a particular domain name.
  • VHost will not offer any advice in relation to any actual or potential domain name dispute, and will have no liability in respect of the suspension or loss of a domain name by the Customer as a result of any domain name arbitration procedure or court proceedings.
  • VHost will have no responsibility for the Customer's use or retention of a domain name once registered, and it will be the Customer's responsibility to ensure that domain names are renewed and that applicable renewal charges are paid.
  • Charges payable in respect of domain name services will be as specified on the Registration Form.
  • The Customer acknowledges that domain names will be subject to the rules and policies from time to time of the relevant registry or registration authority, and the Customer agrees to abide by all such rules and policies.

SSL Certificates

  • Subject to the payment of the applicable Charges in advance, VHost will attempt to obtain SSL certificates that the Customer orders using the interface on the Company's website. SSL certificate orders will be subject to the provisions of this specific condition.
  • Charges in respect of SSL certificates are non-refundable. SSL certificates will be subject to periodic fees as stated on VHost website from time to time.
  • The Customer warrants that the information submitted for the purposes of an SSL certificate is current, accurate and complete.
  • The Customer undertakes to keep the information required for the purposes of an SSL certificate up-to-date.
  • Charges payable in respect of SSL certificates will be as specified on the Registration Form.

Support

  • The Customer must make all requests for support Services through the helpdesk, and all such requests must include at least the following information: account username, affected domain name and contact email address.
  • The Company will use reasonable endeavours to resolve issues raised by the Customer.
  • The Company will: make back-ups of the Hosted Materials on a daily basis, and will retain such back-ups for up to 14 days; and arrange for the off-site storage of a current back-up of the Hosted Materials
  • The Company will not make back-ups of email messages that have been downloaded by the Customer.

Services: General Provisions

  • The Customer's utilisation of VHost Resources must not exceed the limits set out on the Registration Form. If the Customer's utilisation exceeds those limits, the parties will have to make an attempt to make a variation to the Agreement. If the parties cannot agree such a variation within a reasonable period following notice from VHost to the Customer requesting such variant, and the Resource utilisation continues to exceed limits, the customer will be deemed to be in material breach of the Agreement.
  • The Company may suspend some or all of the Services in order to carry out scheduled maintenance or repairs. Subject to this, the Company will use reasonable endeavours to maintain the Services at the availability level specified on the website.